EDUCATION

2020 - 2023

A.A. Legal Studies 

University of Central Florida

Orlando, FL

COMMUNITY ASSOCIATION MANAGER
Top Notch Realty Services, Inc. 
Altamonte Springs, FL 

November 2015 – Present

On site management and portfolio experience. 

• Manage daily operations of an 800-unit condominium association with extensive recreational and other common use facilities.  

• Extensive knowledge of Florida Statutes Chapters 718 and 720 and Administrative Code for condominiums.  

• Strong understanding of Florida Laws for condos and HOAs and their relationship with deed restricted communities and their governing documents.  

• Proactive risk management approach by extensively researching upcoming tax deed sales and other liens by thoroughly researching county and government websites. Extensive research experience.   

• Liaison for the association with legal counsel to request, read, and implement legal opinions in conjunction with the direction of the Board of Directors.  

• Timely reporter of delinquent accounts to the association’s assigned legal counsel in order to file lien foreclosure. Signer of all intent to liens, claims of liens, and other relevant filed documents to cases.   

• Direct manager for a team of 25 employees within 5 departments. 

• Create monthly financial reports including balance sheet, profit v. loss statements, delinquency reports, prepaid accounts, collections report, and delivery of said reports to Board promptly every month.  

• Management of all employee interviewing, onboarding, implementation, and document management.  

• Payroll and tax management.  

• Project management of all work within association. 

• Manage all incoming payments and deposits.  

• Research of account discrepancies. 

• Responsible for researching $90,000 worth of misapplied, duplicated, or otherwise inaccurate registered payments in system for individual amounts $1,000 or less. Individually researched items and correctly reconciled accounts.  

• Spent 16 weeks rebuilding ledgers for an 800-unit association due to prior management holding inaccurate records. Researched each payment and met with owners to clarify discrepancies and receive copies of cancelled checks to properly credit accounts. Regained owner trust through transparent accounting practices. 

• Weekly violation inspections and issuance of letters to owners resulting in a monthly average of 200 files per month.  

• Hosting of weekly meetings with Board of Directors to review manager’s report and discuss all pending items. 

• Effective communication with residents of the association during daily interactions and proactive notice for upcoming events/projects.  

Server
Olive Garden
Winter Park, FL 

Responsible for providing exceptional customer service to restaurant patrons by practicing the company's Hospitaliano values. Duties included greeting guests, communicating food and beverage orders using the POS system, keeping service areas functional and clean, and ensuring highest level of care was given to guests. Key skills learned during this experience was team work, time management, and de-escalation of high stress situations involving guest complaints.